Third-party monitoring – Healthy Camp Monitoring Tool (HCMT)
UNICEF aims through the Healthy Camp Monitoring Tool (HCMT) to support its implementing partners to better measure the impact of the Water, Sanitation, and Hygiene (WASH) intervention. In 2019, InfoPro, under its Third Party Monitoring Program, was commissioned by UNICEF to conduct 110 monthly field visits, a total of 1,320 visits per year, to Syrian refugee Informal Tented Settlements to assess the WASH and Health conditions of Syrian refugees. In each of the visited sites, InfoPro measured the impact of the WASH intervention by assessing the following:
- Hygiene behavior change at the site level
- Use of the wash facilities by the community
- Access of communities to safe drinking water
- Knowledge of the communities on preventing water borne diseases
Third-party monitoring – Adolescent and Youth Programme
InfoPro, under its Third Party Monitoring Program commissioned by UNICEF, is conducting an assessment of the Adolescent & Youth Program. The UNICEF youth and adolescents section intends to monitor the running programs and the work performance of UNICEF partners in community centers. InfoPro in coordination with UNICEF is conducting a total of 40 visits to assess the youth programs implemented by the following UNICEF partners: HOOPS, LOST, Safadi Foundation, ANERA, MASAR, MADA, Makased, Mouvement Social, RMF, LebRelief, Nabaa, and AVSI. InfoPro’s mandate is to evaluate the following during their visits:
- Youth Basic Literacy and Numeracy (YBLN)
- Life skills training
- Youth Led Initiative
- Awareness Raising Sessions
- Agricultural Courses
- Non-formal vocational or competency-based skills training
- Innovation skills training
- Sports for Development training (S4D)
Assessment of the UNICEF MIN-ILA/ Reaching School Program
UNICEF commissioned InfoPro Research to hold focus group discussions with Syrian refugees who are receiving assistance from the Reaching School program, the MIN-ILA program or both programs in the regions of Bekaa/Baalbeck, South/Nabatieh, North and Akkar. A total of eight focus group discussions were held by InfoPro. The focus groups explored the perception of beneficiaries with regard to the MIN-ILAand Reaching School programs, particularly focusing on the programs’ design, monetization, and its impact on the lives of the beneficiaries. The focus groups also delved into recommendations and suggestions for improving the program to better suit refugees needs regarding the transportation of their children to school.
Assessment of the THRIVE Program
Opening the country up to refugees has put strains on Lebanon’s already overwhelmed infrastructure, including clinics, hospitals and schools. While some sectors – such as education – have been witnessing an increase in awareness and funding, others have failed to reach much needed funding targets. Sectors like health and water are struggling to cope with increased needs. To counter these increased risks and meet the commitments agreed to under the UN’s Social Development Goals, the Lebanese government, led by the Ministry of Public Health, have launched a national action plan for children and mothers called THRIVE Lebanon. THRIVE is a four-year long cross-government commitment on four key areas of child development: 1) Healthcare gaps 2) Poor nutrition 3) Unsafe water and 4) Disease-bearing environments. As part of their efforts under the banner of THRIVE Lebanon, UNICEF was in the process of developing a comprehensive communication strategy on health, nutrition, and wash. Prior to development, UNICEF had tasked InfoPro with undertaking an informative qualitative survey that would allow them to gain a better understanding of the knowledge, practices, and behaviors among the Lebanese, Palestinian, and Syrian populations with regard to these topics. In total, InfoPro conducted fourteen focus groups with mothers, fathers, and grandmothers of all three nationalities and nineteen in-depth interviews with Lebanese, Palestinian, and Syrian medical professionals.
Assessment of the E-Course on Child Protection Case Management
In an effort to better address issues of violence, exploitation, and abuse among children, UNICEF Lebanon and the Ministry of Social Affairs (MoSA) have developed an ‘E-Course on Child Protection Case Management’ designed to strengthen the professional capacity of social workers and case managers in Lebanon. The E-course is a basic training offering a solid foundation in child rights and child protection guidelines. It takes into account the needs of social workers and front-liners in Lebanon who come from different backgrounds and have varying experiences and operate in a multitude of subcultural context. InfoPro was commissioned by UNICEF to conduct four focus group discussions with a sample of participants who have completed the E-course, in order to evaluate its content and structure from the perspective of end users. InfoPro also assessed the experience of end-users with online learning, knowledge gained by end-users, obstacles and challenges faced, and ways of improving and optimizing the effectiveness of the E-course.
Assessment of the National Youth Tracer Program
UNICEF LCO Adolescent & Youth program targeted the poorest Lebanese and non-Lebanese youth and adolescents aged 15 years and above. The aim of the program was to provide them with access to learning opportunities and training that would help develop their knowledge and skills. The program worked on building the skills of approximately 27,000 adolescents and youth with the aim to shorten their transition period from schools to the job market. To evaluate the medium-term impact of the skills training program, UNICEF commissioned InfoPro to conduct the analysis of a quantitative survey that it had undertaken with a pool of youth graduates who had completed their skills training programs and to conducted a qualitative segment that will provide further insights as to the benefits of the program. The mandate entailed that InfoPro analyze the quantitative data previously collected by UNICEF by preparing a detailed analysis plan, cleaning and processing of the data, submitting the tabulated data to UNICEF, along with all syntax/scripts prepared by the InfoPro team. Once all data was reviewed by the UNICEF team, additional data collection through focus groups was undertaken – in total InfoPro conducted ten focus groups. This allowed UNICEF to validate and gain an in-depth understanding of the results of the quantitative survey.
Vulnerability Assessment of Syrian Refugees in Lebanon (VASYR-2019) and the Vulnerability Assessment of Refugees of Other Nationalities in Lebanon (VARON-2019)
InfoPro was commissioned by UNICEF to conduct the analysis for VASYR 2019 and VARON 2019. UNICEF provided InfoPro with the research tools, analysis plan, and the data for both VASYR and VARON. InfoPro, as a first step, assessed the research tools and the analysis in order to become familiar with the definitions of the various indicators. The InfoPro team then created the syntaxes for the various sections and processed the data by carrying-out calculations for each indicator using the analysis plan as a guide. Various data outputs were produced in order to fulfill the objectives of the study. Once the indicators were processed, InfoPro commenced with the implementation of the Quality Assurance Process and data cleaning. After cleaning the data, InfoPro re-processed the data by utilizing the SPSS syntaxes created earlier and submitted the tabulated data to UNICEF. The SPSS syntaxes / scripts were also shared with the UNICEF team.
Secondary Analysis – Vulnerability Assessment of Syrian Refugees in Lebanon (VASYR-2018) and the Vulnerability Assessment of Refugees of Other Nationalities in Lebanon (VARON-2018)
InfoPro was commissioned by UNICEF to conduct the analysis and write-up of VASYR 2018 and VARON 2018. UNICEF provided InfoPro with the research tools, analysis plan, and the data for both VASYR and VARON. InfoPro, as a first step, assessed the research tools and the analysis in order to become familiar with the definitions of the various indicators. The InfoPro team then created the syntaxes for the various sections and processed the data by carrying-out calculations for each indicator using the analysis plan as a guide. Various data outputs were produced in order to fulfill the objectives of the study. Once the indicators were processed, InfoPro commenced with the implementation of the Quality Assurance Process and data cleaning. After cleaning the data, InfoPro re-processed the data by utilizing the SPSS syntaxes created earlier and submitted the tabulated data to UNICEF. Once the various outputs were reviewed and approved by the UNICEF / UNHCR core team, InfoPro disseminated the results to the various UNICEF / UNHCR heads of programmes. The feedback of the heads of programmes were compiled and incorporated into the final VASYR and VARON reports which were written by InfoPro.
Third Party Monitoring Service
Thousands of Syrians have fled from their homeland to neighboring countries. So far the displaced are divided between Lebanon, Jordan, Iraq, and Turkey. Lebanon is currently hosting the largest number of Syrian refugees. UNICEF is currently providing support through Programme Cooperation Agreements (PCA’s) with more than 50 organizations. However, such a large number of refugees presents a challenge to agencies providing emergency response especially since they are spread across Lebanon’s six Mohfazas. InfoPro was commissioned by UNICEF to be its Third Party Monitor. The mandate entailed that InfoPro assess whether UNICEF’s partners are following the proper methods in handling the Syrian refugee crisis, whether they are following the exact scope of work provided by UNICEF, and eventually evaluating whether the resources allocated to the refugees are actually reaching them. InfoPro audited approximately 50 UNICEF partners / non-governmental organizations and simultaneously carried-out more than 950 site visits nationwide.
Vulnerability Assessment of Syrian (VASYR) Refugees in Lebanon
InfoPro was commissioned the study by UNICEF. The aim of the study was to identify the main problems that women, men and children refugees are currently facing in Lebanon and the coping mechanisms that they are utilizing. The survey also delved into each of the refugees’ key priorities and how they are being met, whether they are receiving assistance, community perceptions and gaps in humanitarian assistance, their future plans among other objectives. In order to reach the survey objectives, InfoPro carried out a total of 32 focus groups with female and male Syrian refugees. To convey the actual reality of the refugees, InfoPro recruited participants residing in informal tented settlements and in host communities. The study provided an in-depth analysis of the following:
- Main problems that Syrian refugees are currently facing
- The coping mechanisms utilized by Syrian refugees
- Social networks of assistance: type of assistance received and perceived usefulness
- Key priorities and refugees means of meeting them
- Sense of safety and security
- Future plans
- Issues with their residency permits and civil documentation
- Key aspects of communication
Situational Analysis Survey
UNICEF commissioned InfoPro to conduct sixteen focus groups with Lebanese and Syrian children and adolescents whose aged ranged between seven and seventeen. The aim of the study was to conduct a Situational Analysis Survey among the target group in order to assess their main concerns with regards to being healthy, safe, happy, and able to learn and be a productive member of society. The study also aimed at understanding their key social, interpersonal and physical elements as well as their feelings of wellbeing and inclusion in Lebanon. InfoPro conducted a total of sixteen focus groups among Lebanese and Syrian children and adolescents whose ages ranged between seven and seventeen.
Sport and Humanitarian Assistance Project (SAHA)
The Sports and Humanitarian Assistance (SAHA) project is a pilot project which aimed at ensuring that vulnerable boys, girls, and women are protected from violence, exploitation, abuse and neglect, as well as Gender Based Violence (GBV) through playing football and through a life skills program. The project involved Lebanese, Syrian, and Palestinian children aged 11-18 years and youth leaders aged between 18-25 years. It took place in Mount Lebanon, Tripoli, Akkar, Saida, and Tyre. SAHA was implemented by UNICEF, War Child Holland (WCH), Right to Play Lebanon, and the Dutch Football Federation KNVB. The objective of SAHA was to bring children from different nationalities together to help ease the tensions between them and ensure social cohesion. Football was used as a tool to develop their social skills as well as their talent. UNICEF commissioned InfoPro to hold focus group (FG) discussions with the program’s participants, the youth coaching them, and the children’s parents. The aim of the focus groups was to better understand the needs of the Syrian refugees and host communities in Lebanon to whom it is providing assistance and to monitor improvements in the social cohesion amongst adolescents and youth. In order to assess the above, InfoPro conducted 18 focus groups prior to the SAHA project and an additional 18 focus groups once the project came to an end.
The Lebanese public education system has borne the brunt of the adjustment to the refugee inflow, and the Ministry of Education and Higher Education (MEHE) has made an important effort to accommodate refugee children. In consultation with UNICEF, UNHCR, and other partners, the Ministry permitted the enrollment of Syrian children in state schools regardless of their legal status. MEHE also waived school fees for the 2015/2016 academic year. Despite these measures, a large number of Syrian children are not in school. Many of them were enrolled, but for a variety of reasons never started school or left during the year, and many more were not even registered. To assess the underlying causes of this situation, UNICEF commissioned InfoPro Research to hold five focus groups with Syrian refugee women who have children between six and 17 years of age which are out of school. The focus groups were held in Beirut/Mount Lebanon, the South, the Bekaa, the T5 area (Tripoli, Minieh Dennieh, Zgharta, Koura and Batroun), and Akkar.
Water, Sanitation, and Hygiene (WASH) Study
InfoPro was commissioned the study. It consisted of nine focus groups carried out with participants residing in Nabatieh, South Lebanon, North Lebanon, and the Bekaa. The focus groups explored how the Informal Settlement communities evaluate the relevance, effectiveness and quality of the water, sanitation and hygiene facilities in their camps. The participants pinpointed the existence of illnesses and their relation to the sanitary and hygienic conditions in the settlements. The focus groups also discussed the interaction with WASH partners through awareness sessions and through feedback received from refugee representatives or committees
Enrollment in Public Schools Study
To support both the refugees and their host communities, the Ministry of Education and Higher Education (MEHE), with the backing of UNICEF, had waived all public school registration fees for the 2015/2016 school year. In addition, UNICEF provided “school-in-a-box” (SIB) kits to be distributed to children in public schools across the Lebanese regions. To assess the enrolment procedure and quality of tuition at public schools, as well as the distribution of UNICEF SIB kits, InfoPro held seven focus groups with Lebanese and Syrian participants residing in West Bekaa, Akkar, Tripoli, Beirut, Mount Lebanon, Nabatieh, and Saida. They targeted Lebanese or non-Lebanese caregivers of children between three and 17 years of age who are enrolled in public schools. The survey assessed the enrolment procedure and quality of education at public schools. The survey highlighted differences in the treatment of Lebanese and Syrian children, as well as differences between the first and second teaching shifts. The focus groups dealt with the timing and effectiveness of the distribution of SIB kits, and the usefulness of the distributed items. Discussions also touched on awareness sessions, feedback mechanisms and vulnerable groups.
Polio Intra Campaign Monitoring
As the threat of polio grows across the Eastern Mediterranean Region, the Ministry of Public Health launched a national polio immunization campaign to prevent polio regaining a foothold in Lebanon after an absence of 13 years. The campaign aimed to immunize at least 600,000 children under-five years of age against polio over a period of six days. During that campaign, children also received vaccines against measles and rubella as well as vitamin A which strengthened their immune systems. Vaccines were received for free at primary health centers, public and private schools, and from private doctors. Vaccinators also travelled door-to-door and mobile teams visited 1,185 informal settlements nationwide to vaccinate Syrian refugees living there. InfoPro was commissioned by UNICEF to monitor the vaccination process. InfoPro Third Party Monitors visited 73 of the settlements and carried-out two types of independent monitoring:1) In-process monitoring during the immunization campaign: monitors were requested to assess the performance of the vaccinators and to fill a pre-defined general checklist by observing teams working on the ground and 2) Intra-campaign monitoring: monitors visited settlements to check vaccination status of children based on filling another pre-defined checklist and provide an independent evaluation of quality based on finding missed children and reasons for non-vaccination.
Under the ‘Winterization Campaign’ undertaken by UNICEF, 68,609 winter kits containing warm clothes, gloves, scarves and boots were distributed to Syrian children under 15, in 862 settlements nationwide. InfoPro was mandated by UNICEF to monitor and evaluate independently the quality of the campaign. InfoPro field monitors evaluated the quality of the winter clothing kits, problems with the sizes distributed, parents satisfaction with the distribution process, and children’s satisfaction with the items provided. The independent monitoring allowed UNICEF to take action immediately, to improve the current campaign round and to make long-term improvement during future campaign rounds. InfoPro carried out 168 visits during the campaign to evaluate the satisfaction level of household members.
School Enrollment Monitoring
Within the collaboration framework between MEHE and UNICEF, the school monitoring survey intended to provide the number of children enrolled and attending school, in order to ensure that children are benefitting from the offered opportunities of attending public schools for free. InfoPro in coordination with UNICEF conducted the survey three times between June 2015 and April 2016. A total of 951 visits to public schools were carried out. In each of the visited public schools, InfoPro field monitors evaluated the number of children registered in 2013/2014, 2014/2015, 2015/2016 scholastic years distributed across mohafaza, nationalities, gender, shift, and school cycles. Monitors also assessed the number of children attending on the day of the visit.
Cross-Border Entry Points Monitoring
UNICEF’s health and nutrition section needed to monitor the vaccination process running in four cross border entry points on the Lebanese-Syrian border and the performance of a UNICEF partner – Beyond – operating under the UNICEF Immunization program in those centers. InfoPro in coordination with UNICEF conducted a total of 112 ad hoc visits to monitor the vaccination process and the performance of Beyond in the Abboudieh, Bqaiaa, Aarida centers located in Akkar and the Masnaa center located in the West Bekaa. In each of the visited centers, InfoPro field monitors evaluated the number of passengers receiving vaccines during the visit, Inventory status (maintenance of vaccines temperature, availability of polio and measles vaccines, availability of red and blue vitamin A, the state of each vaccine vial), daily registration including number of individuals receiving each vaccine and number of pregnant women, and whether Beyond staff were registering their records.
Perception of Infant and Children Breast Feeding / Perception of Immunization
InfoPro was commissioned by UNICEF to hold a series of focus group discussions to assess the community perception towards Infant and Young Children Breast Feeding (IYCF) and also the community perception towards Routine Immunization (RI). InfoPro held four focus group discussions with Lebanese and Non-Lebanese mothers residing in Beirut and Mount Lebanon. The aim of the focus groups was to assess participants knowledge and behavior towards IYCF including the early initiation of breastfeeding and maintenance of breastfeeding, barriers to breastfeeding, and the most trusted sources of health information and the key change motivators in their community. An additional four focus groups were conducted to assess Routine Immunization. The focus groups delved into the participants knowledge of Routine Immunization including types of vaccines and their due dates, barriers to applying routine immunization, participants’ trust in immunization services, vaccinators at PHCCs, and the vaccines themselves, in addition to other pertinent issues.
Feedback from beneficiaries of the Immunization program
UNICEF commissioned InfoPro to hold five focus groups with Syrian refugee women with children under five years old who were vaccinated at specific Primary Healthcare Centers (PHCs) in Akkar, Tripoli, Tyre, Bekaa, and Beirut/Mount Lebanon. The objective was to assess the situation and needs of children under the age of five, the routine immunization service provided to them in different PHCs, the effectiveness and quality of the vaccination, as well as the parents’ recommendations and suggestions for improving the service to better suit their children’s needs.
End Violence Against Children Study
UNICEF launched The END Violence initiative, which highlighted that violence occurs throughout the world, but often happens out of sight or is tolerated because of cultural norms. In order to gain a better understanding of the violence that children face on a daily basis, UNICEF commissioned InfoPro to hold 42 focus group (FG) discussions with children and caregivers. The children were broken into two different age groups: 6-11 and 12-17. All of the FGs were made up of a single gender and nationality; either Lebanese, Syrians, or Palestinians. The objectives of the focus groups were to assess the caregivers and children’s understanding of childhood and violence against children and what can be done for improvement. InfoPro, in specific, delved into the following issues:
- Assess the understanding of childhood
- Assess violence against children and the means to prevent it
- Raise awareness concerning violence against children
- Identify ways for improvement against children’s violence.
- Feedback mechanism and their ability to raise complaints
- Identify vulnerable groups, profile and motivations of such people