InfoPro Research offers a wide range of customer satisfaction surveys to virtually any form of business. InfoPro Research helps companies to identify customers’ needs and expectations to enhance their competitive edge and strategies.
Purpose
- Evaluate client satisfaction across a set of attributes / criteria that are pertinent for brand /company / product / service continuity
- Evaluate the product
- Quality of the product
- Length of life of the product
- Design of the product
- Consistency of quality
- Range of products
- Evaluate the staff
- Courtesy of sales staff
- Staff availability
- Staff knowledge
- Reliability of returning calls
- Friendliness of the sales staff
- Complaint resolution
- Responsiveness to inquiries
- After sales service
- Technical service
- Evaluate the company
- Evaluate the website
- Evaluate value for money
- Identify reasons for satisfaction / dissatisfaction
- Analyze the relationship between relevance and satisfaction
- Assess criteria that drive positive vs. negative perception
- Evaluate how client demographics, lifestyle, and psychographics impact satisfaction