Satisfaction Survey of Beneficiaries of the Institut des Finances Basil Fuleihan (IoF)

InfoPro was commissioned the study by the IOF under the Transparency and Accountability Grant (AMIDEAST). The main objective of the study was to assess the effectiveness of the activities and services carried out at IOF including trainings, publications, and library services. The project focused on assessing the usefulness and benefits of the services provided by IoF through a quantitative and qualitative research approach. The quantitative segment entailed that InfoPro conduct 1,500 Computer Assisted Telephone Interviews (CATI) with IOF’s beneficiaries. The aim of the interviews was to identify the types of training courses required, the compliance of the training courses with the needed skills, trainees’ comprehension of the theoretical and practical components of the trainings, the main strengths and weaknesses of IOF’s services, and the beneficiaries’ satisfaction with the various aspects of IOF’s services. While the qualitative segment consisted of 21 in-depth interviews conducted with the heads of departments at the Ministry of Finance and aimed at determining the required skills and the effectiveness of IoF’s trainings in improving the trainees’ skills.