A study for The Ministry of Finance (MoF) to assess the satisfaction of the public towards their dealings with the various ministry departments and bureaus. Assessments of services provided by employees, infrastructure, websites.
Methodology: In-depth interviews with all department heads of the Ministry of Finance and face-to-face interviews with citizens who have dealt with the MoF.
This phase would allow InfoPro to structure the survey for the second phase – the citizen satisfaction survey. For the citizen satisfaction survey, InfoPro interviewed a sample of 2,000 individuals who have dealt with the Ministry of Finance on a prior occasion. The interviews delved into the services that they usually utilize, problems / obstacles that they have faced, suggested improvements, in addition to other pertinent issues. The Ministry was then provided with short and long term recommendations that would enhance their services.